The Loyalty Revolution
03/29/2018At the 2018 Loyalty Academy Conference held this month in Boca Raton, Florida, titled ‘the Loyalty Revolution’, an intense audience of loyalty professionals gathered...
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Best Achievement in Customer Service
02/02/2018Mark Bergdahl officiated on the judging panel for the 2018 Card and Payments Awards. At the Gala Dinner held on 1st February 2018 at the Grosvenor House Hotel,...
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Emotional Loyalty – the Gold Standard
06/22/2017There are many definitions of customer loyalty. Consider who you yourself are loyal to. Surely you’ll answer family and friends. Why? Because of the emotional bond...
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